Office Manager / Coordinator
Lars Body Shop is hiring the person who can keep the office, paperwork, customers, insurance companies and the inevitable paper-trail chaos moving in the same direction.
You will be the first person customers see and the first person they interact with. You will help shape their experience from the moment they call, walk in or drop off their vehicle.
This is not a basic front-office job. You will know which vehicles are coming in, which invoices have not been paid and which customers need an update before they have to ask. You will need good judgment, strong follow-through and the ability to figure things out without waiting for someone to hold your hand.
What You'll Do
● Manage repair files from vehicle drop-off through final payment
● Communicate with customers, insurance companies, vendors and technicians
● Prepare invoices, collect payments and enter transactions in QuickBooks
● Manage payroll, timecards, deposits, accounts payable and accounts receivable
● Keep records, paperwork, email and office systems organized and up to date
● Follow up on unpaid balances and missing information
● Maintain the website and manage social media
● Handle the unexpected problems that come with running a small business
You'll Be Good at This If You
● Notice details other people miss
● Manage several moving parts without becoming scattered
● Communicate clearly and professionally
● Know when to ask questions and when to solve a problem yourself
● Stay calm when the phone is ringing and priorities suddenly change
● Feel comfortable using computers, email, QuickBooks, vendor portals and online systems
● Take ownership of your work
● Spot inefficient processes and think, "There has to be a better way"
● Handle confidential information appropriately
● Have common sense and actually use it
This is a full-time, Monday-through-Friday position with an established independent body shop. The right person will become a key part of how the entire business runs.
Email your resume to: [email protected]